At Self Care Products, we are committed to providing high-quality products, including gloves, sanitizers, alcohol wipes, and other self-care products. We understand that sometimes a product may not meet your expectations, and we are here to help with your return requests.

 

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.

• The return request must be made within 30 days from the delivery date.

• The product must be in the same condition as received, with no signs of wear or damage.

• Items that are non-returnable for health and safety reasons include opened personal care products, used medical supplies, and perishable items.

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2. How to Initiate a Return

To request a return, follow these steps:

1. Contact our customer service team at info@selfcareproducts.store within the return period.

2. Provide your order number, reason for the return, and any relevant photos (if applicable).

3. Once your request is approved, we will provide return shipping instructions.

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3. Return Shipping

• Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product.

• We recommend using a trackable shipping service to ensure safe return delivery.

• If the product is defective or incorrect, we will cover the return shipping cost.

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4. Refund Policy

• Refunds will be processed within 3 business days after receiving the returned product.

• Refunds will be issued to the original payment method used for the purchase.

• Shipping fees are non-refundable, except in cases of defective or incorrect products.

• As a convenience to our customers, we offer a prepaid return shipping label upon request. The cost of the return label will be deducted from the total refund amount once the return is processed. This service ensures a hassle-free return experience and helps streamline the process for our valued customers. If the return is due to a defective or incorrect item, the return shipping fee will be fully covered by Our company.

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5. Exchanges

• We offer exchanges for defective or damaged products. If you need an exchange, please contact us at email info@selfcareproducts.store

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6. Exceptions & Non-Returnable Items

The following items cannot be returned:

• Opened or used personal care and medical products.

• Clearance or final sale items.

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7. Contact Us

If you have any questions regarding our return policy, please contact us at email: info@selfcareproducts.store ,

or via Contact Us form